> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mintkeys.net/llms.txt
> Use this file to discover all available pages before exploring further.

# General FAQ

> Short answers before you get started.

Quick answers about your product, license and support.

<div className="mk-faq-list">
  <Accordion title="Is there a risk of getting banned?">
    Yes. You can lose your account even when a product is listed as undetected.

    **Undetected does not mean unbannable.** Settings and how you play can affect the risk, but there is no guaranteed safe way to use cheats. Only continue if you accept that risk.
  </Accordion>

  <Accordion title="What is a spoofer, and do I need one?">
    A spoofer changes the hardware identifiers reported by your PC.

    Some products recommend or include one. Check your exact product's guide before using it: a spoofer does not guarantee protection, remove every hardware ban, or make an account safe.
  </Accordion>

  <Accordion title="How does product activation work?">
    For Disconnect Rust External, your license time begins when you enter the key into the loader, not when you purchase it.

    Once activated, time runs continuously, including when you are not using the product. Buy another license to extend access, following the provider's renewal instructions.

    Other products can work differently. Check your delivery instructions before activating.
  </Accordion>

  <Accordion title="I am having issues. What should I do?">
    Open your product's troubleshooting guide first. If you still need help, [contact MintKeys support](/support).

    Send your product name, order number and exact error. Add a screenshot if useful, but hide your license key and personal information.
  </Accordion>
</div>

Still need help? [Contact MintKeys support](/support).


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.