> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mintkeys.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Connection, HWID and module errors for Predator CS2.

<div className="mk-faq-list">
  <Accordion title="Secure channel error / request timed out / operation timed out">
    Recheck [Getting started](/getting-started) for conflicting antivirus or anti-cheat drivers. Synchronize Windows date, time and region, then retry.

    Test your connection with the VPN off, or try a VPN if your normal connection is blocked. Check firewall rules rather than leaving the firewall permanently disabled.
  </Accordion>

  <Accordion title="Hardware mismatch">
    This can happen after the PC's hardware identifiers change. [Request an HWID reset from MintKeys support](/support).

    The supplied guide allows **one reset per seven days**.
  </Accordion>

  <Accordion title="Internal public server error">
    Check for software blocking the connection, especially remaining antivirus or anti-cheat drivers. Removing the conflicting software and restarting can be necessary; closing its window may not unload its driver.
  </Accordion>

  <Accordion title="Antivirus Interference detected">
    Check for conflicting third-party antivirus and anti-cheat drivers. If interference remains, scan the PC for unwanted software using a trusted scanner such as [Dr.Web CureIt](https://free.drweb.ru/cureit/).

    Do not assume every detection is a false positive. Send [support](/support) the exact message.
  </Accordion>

  <Accordion title="modules::load_module: failed to create section">
    Recheck the shared setup and remove the conflicting antivirus or anti-cheat through its normal uninstaller. Restart, then try again.
  </Accordion>
</div>

## Still need help?

[Contact MintKeys support](/support) with your product, order number, exact error and Windows build.

[Loader & activation](/games/cs2/predator/loader)


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