> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mintkeys.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Common Disconnect Rust External issues.

Start with one clean attempt: close duplicate loader windows, sign out, sign back in and retry once.

<div className="mk-faq-list">
  <Accordion title="The loader session or injection fails">
    Open the loader only once per session. Multiple instances can invalidate the session.

    Sign out, sign back in and retry. If it still fails, check the [product status](https://mintkeys.net/status) and send [support](/support) the exact error.
  </Accordion>

  <Accordion title="ESP feels slow or unresponsive">
    In Rust, open **Options → Screen → FPS Limit**. Lower your FPS cap and graphics settings, then check again.

    Change one setting at a time so you can see which change helps.
  </Accordion>

  <Accordion title="ESP looks shaky">
    Turn off **Anti-Aliasing** and **NVIDIA DLSS** in the game's graphics settings.

    Test again. Restore your settings if the change does not help.
  </Accordion>

  <Accordion title="The installation page or loader will not load">
    Confirm you are using the correct link from your order. Check your internet connection and retry.

    If the installation page specifically asks for a VPN, try [TunnelBear](https://www.tunnelbear.com/) and reload the page.
  </Accordion>

  <Accordion title="My key is rejected or I cannot sign in">
    Check the product name, account and key against your order. Do not try the same key in unrelated loaders.

    If it still fails, [contact MintKeys support](/support). Never post the full key publicly.
  </Accordion>
</div>

## Still need help?

Send [MintKeys support](/support):

* Product and plan.
* Order number.
* Exact error and the step where it appears.
* Windows version and CPU.
* A screenshot with keys, passwords and personal details hidden.


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