Skip to main content
Start with one clean attempt: close duplicate loader windows, sign out, sign back in and retry once.
Open the loader only once per session. Multiple instances can invalidate the session.Sign out, sign back in and retry. If it still fails, check the product status and send support the exact error.
In Rust, open Options → Screen → FPS Limit. Lower your FPS cap and graphics settings, then check again.Change one setting at a time so you can see which change helps.
Turn off Anti-Aliasing and NVIDIA DLSS in the game’s graphics settings.Test again. Restore your settings if the change does not help.
Confirm you are using the correct link from your order. Check your internet connection and retry.If the installation page specifically asks for a VPN, try TunnelBear and reload the page.
Check the product name, account and key against your order. Do not try the same key in unrelated loaders.If it still fails, contact MintKeys support. Never post the full key publicly.

Still need help?

Send MintKeys support:
  • Product and plan.
  • Order number.
  • Exact error and the step where it appears.
  • Windows version and CPU.
  • A screenshot with keys, passwords and personal details hidden.