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Check your edition

If your product lists a supported store or launcher, confirm that it matches the version you own. Do not assume instructions for another edition will work.
  1. Check the product name and plan on your receipt.
  2. Complete Getting started first unless your order provides different preparation steps, and check the current status.
  3. Use the download and setup instructions delivered with your order.
  4. Follow the provider’s installation and activation steps.
Use the loader instructions in your order. If they are missing, contact support.

Need help?

Include your product name, order number, store or launcher and exact error. Hide sensitive details in screenshots. Read the first steps · Common questions